delivery + returns
We use MyHermes for all United Kingdom orders and a selection of couriers for international shipping.
Standard delivery, 2 – 3 working days, within the United Kingdom is £5.
Standard delivery, 3 - 5 working days, is £8.
Standard delivery, 5 – 7 working days, within the European Union is £12.
REST OF THE WORLD
We currently only ship to the UK and within the European Union. Sign up to our email to hear when we start shipping to the rest of the world.
Please note that gus + beau do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.
RETURNS + EXCHANGES
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days of receipt and in perfect saleable condition with original packaging.
Please email us at: firstname.lastname@example.org listing your name, order number, the product you wish to return and the reason for that return.
Then please post your goods back to us within 14 days of receipt, including your name and order number and reason for return inside the package. Please note the customer is responsible for the return costs.
Returns Address: gus + beau, 142 Birkbeck Road, Beckenham, Kent BR3 4SS
If approved, your refund (if the goods are in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from us receiving your parcel before the refund is completed.
There is no need to email in advance if you simply require an exchange. Please return the playmat to us with a note detailing what you would like to exchange your purchase for.
The items must be sent back in perfect condition – in a saleable condition with original packaging.
All items returned to us are at your own risk, so we recommend using a recorded delivery service.
Returns Address: gus + beau, 142 Birkbeck Road, Beckenham, Kent, BR3 4SS
Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.