Express DPD delivery, 1 - 2 working days, within the United Kingdom is FREE on orders over £50. For orders under £50 we charge £5.

Standard DPD delivery, 3 - 5 working days, is £5.

Please note that any duties, taxes, or import fees are not included in the shipping cost and are the customer's responsibility.

Standard delivery, 3 – 5 working days, within the European Union is £15.

We currently only ship to the UK and EU, but if you would like a shipping quote for your order to other countries, please contact us at hello@gusandbeau.com.

Please note that any duties, taxes, or import fees are not included in the shipping cost and are the customer's responsibility.

Please email us at: hello@gusandbeau.com listing your name, order number, the product you wish to return and the reason for that return. 

Then please post your goods back to us within 14 days of receipt, including your name and order number and reason for return inside the package. Please note the customer is responsible for the return costs. 

Returns Address:

gus + beau, Unit 6, Causewayend, Station Rd, Manningtree, Colchester CO11 2LH

If approved, your refund (if the goods are in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from us receiving your parcel before the refund is completed.

There is no need to email in advance if you simply require an exchange. Please return the playmat to us with a note detailing what you would like to exchange your purchase for. 

The items must be sent back in perfect condition – in a saleable condition with original packaging. 

All items returned to us are at your own risk, so we recommend using a recorded delivery service. 

Returns Address:

Unit 6, Causewayend, Station Rd, Manningtree, Colchester CO11 2LH

Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.