FAQs
Delivery & Returns
How much is delivery?
We use DPD for all of our deliveries. The cost to UK is free on orders over £50 and £5 on orders under £50 and the cost to Ireland is £5.
How long does delivery take?
Mainland UK orders are delivered in 1-2 working days and orders to Ireland take 2-4 working days. We use DPD for all of our deliveries.
Do you ship internationally?
We ship within the EU and the delivery cost is calculated at the checkout.
If you would like a shipping quote for your order to other countries, please contact us at hello@gusandbeau.com.
Are taxes and duties included?
All duties, taxes and import fees for orders to Ireland or outside the EU are not included in the shipping cost and are the customer's responsibility.
How do I request a refund or exchange?
If you'd like to return or exchange your order please follow the steps outlined in our Returns Policy.
Choosing your playmat
Are your playmats non-toxic?
Yes, our EVA foam playmats are BPA, lead and phthalate-free. We’re also EU and US safety-certified, giving you peace of mind.
Can I buy additional playmat tiles?
Yes! Our tiles fit together like a jigsaw, so you can extend your playmat at a later date. See our Additional Tiles page here.
Are your playmats suitable for babys?
Yes, our playmats are suitable for all ages. From tummy time to toddler play, playmats provide a safe and comfortable space for little ones to grow, move, and play. We do recommend that children are supervised at all times.
What sizes are your playmats available in?
Our playmats are available in lots of different sizes to suit your family and home. Visit our playmat size guide for more information.
Do you offer a bespoke sizing service?
Yes we do - we can cut tiles to fit your space, whatever the size. Get in touch with us here:hello@gusandbeau.com.
Using your playmat
How do I assemble my playmat?
Assembling your playmat is easy with our 4 step guide. Find out more here
How do I clean my playmat?
Our playmats are very easy to clean and usually a damp cloth with just water will do! If using a cleaner, we advise using a non-alcohol based one. Ensure the playmat is completely dry after cleaning.
Can I use my playmat outside?
Our playmats are designed for indoor use, however many of our customers use them outdoors. Please note that although EVA foam is a durable material, it will mark if it comes in to contact with sharp objects or heavy furniture. We advise to keep your playmat out of direct sunlight as it could affect the colour and over all quality of the playmat.