FAQs


WHEN ARE YOUR OUT OF STOCK PLAYMATS COMING BACK?


Our Mini Cross Playmat Set in Multicolour and Circles Playmat Set in Grey are due back in July 2020. Sign up to the waiting list to be the first to hear when it arrives. 


HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE? 


We use DPD for all of our deliveries. Mainland UK orders are delivered in 1-2 working days and orders to Ireland take 2-4 working days. And the cost is FREE!


DO YOU SHIP INTERNATIONALLY? 


We sure do. We ship within the EU and the delivery cost is calculated at the checkout.We are working on shipping to the rest of the world. Contact us and we will see if we can deliver to you!


HOW DO I CLEAN MY PLAYMAT?


Our playmats are very easy to clean and usually a damp cloth with just water will do! If using a cleaner, we advise using a non-alcohol based one. Ensure the playmat is completely dry after cleaning. 


CAN I USE MY PLAYMAT OUTSIDE? 


Our playmats are designed for indoor use, however many of our customers use them outdoors. Please note that although EVA foam is a durable material, it will mark if it comes in to contact with sharp objects or heavy furniture. We advise to keep your playmat out of direct sunlight as it could affect the colour and over all quality of the playmat.


ARE YOUR PLAYMATS NON-TOXIC? 


Yes, our EVA foam playmats are BPA, lead and phthalate-free. We’re also EU and US safety-certified, giving you peace of mind.


CAN I PURCHASE ADDITIONAL TILES?


Yes! Our tiles fit together like a jigsaw, so you can extend your playmat at a later date. See our Additional Tiles page here.


DO YOU OFFER A BESPOKE SERVICE?


Yes we do - we can cut tiles to fit your space, whatever the size. Get in touch with us here: hello@gusandbeau.com.