We use DPD for all of our deliveries. The cost to UK is free on orders over £60 and £5 on orders under £60. The cost to Ireland is £5. For more information, please visit our delivery page.

Please note that any duties, taxes, or import fees are not included in the shipping cost and are the customer's responsibility.

Mainland UK orders are delivered in 1-2 working days and orders to Ireland take 2-4 working days. We use DPD for all of our deliveries.

We ship within the EU and the delivery cost is calculated at the checkout. Please note that taxes and duties are not included in this cost and are the customer's responsibility.

If you would like a shipping quote for your order to other countries, please contact us at hello@gusandbeau.com.

All duties, taxes and import fees for orders to Ireland, EU or rest of world are not included in the shipping cost and are the customer's responsibility.

If you'd like to return or exchange your order please follow the steps outlined in our Returns Policy.

Yes, our EVA foam playmats are BPA, lead and phthalate-free. We’re also EU and US safety-certified, giving you peace of mind.

Yes, our playmats are suitable for all ages. From tummy time to toddler play, playmats provide a safe and comfortable space for little ones to grow, move, and play. We do recommend that children are supervised at all times.

Yes, you can now customise our plain playmats by using our new build your own playmat tool. Choose from over 10 different colours to mix and match a colour theme to suit your home.

Yes! Our tiles fit together like a jigsaw, so you can extend your playmat at a later date. See our Additional Tiles page here.

No, our plain and patterned playmat tiles aren’t compatible and can’t be fitted together. They’re produced by different suppliers, which means the tile dimensions and interlocking edges differ slightly. To ensure the best fit and finish, we recommend using the same tile style within one playmat setup.

Our playmats are available in lots of different sizes to suit your family and home. Visit our playmat size guide for more information.

Yes, our playmat tiles can be cut to fit your space, whatever the size. Get in touch with us here on how to do this: hello@gusandbeau.com.

Assembling your playmat is easy with our 4 step guide. Find out more here

Our playmats are very easy to clean and usually a damp cloth with just water will do! If using a cleaner, we advise using a non-alcohol based one. Ensure the playmat is completely dry after cleaning. 

We do not recommend using our pattern playmats on floors with underfloor heating as they can be affected by sustained heat and may react differently when placed on heated surfaces.

Our plain playmats can be used with underfloor heating, but will expand and contract with temperature changes. For this reason we advise to leave space around the edge of the playmat and avoid placing the mat up against a wall or skirting board.

We don't recommend placing furniture or heavy objects on your playmat. Our mats are made from EVA foam, which whilst durable, can be damaged by excess weight and contact with sharp objects.

Our playmats are designed for indoor use, however many of our customers use them outdoors. Please note that although EVA foam is a durable material, it will mark if it comes in to contact with sharp objects or heavy furniture. We advise to keep your playmat out of direct sunlight as it could affect the colour and over all quality of the playmat.